General Faq

We are very sorry and we would like to make it up to you! Please drop us a mail at support@myqueen.my with the following details: Your order number The matter of the issue e.g. incorr..read more
   
If you have realised an error in your order or changed your mind shortly after placing your order, please contact our Customer Service at live chat or email and we will try to modify your order acc..read more
   
Newsletters are usually used to keep you up to date with exclusive deals, the latest trends, and product highlights. Stay updated, and learn about new brands, models and product categories whil..read more
   
First you need to login to your account dashboard. At the left side bar you will find 'Address Book'. Under "Address Book" you can store additional addresses for future orders. Please note that..read more
   
To do so, click on the ‘My Account’ tab at the top right hand side of the page. Scroll down to find the tab 'Edit Account' on the left side bar, you can change under my account information ..read more
   
Due to their popularity, some sizes may not be available anymore from the manufacturer. However, we will do our best to restock your size and notify you if that size comes in.When you see an item t..read more
   
Sign up for a notification - it's an easy way to find out when sold out items have been restocked. If that dress you've fallen in love with is sold out or that lamp you're dying to have is no longe..read more
   
No, but We LOVE, we do believe an apple a day, keep doctor away! ..read more
   
If an item is marked 'Final Sale,' this means that it cannot be returned or exchanged. Store credit or a refund will not be issued for any returned 'Final Sale' items. ..read more
   
All over! We carry a variety of things, and all of them come from different places. For our one-of-a-kind pieces we scour thrift shops, flea markets, garage sales, and estate sales. We order our vi..read more
   
1. First, click on the 'My Account' button on the top right hand corner. You can also register an account with us when you checkout. 2.Secondly, click on the ‘Create Account’ word  to ..read more
   
1.At the product page, select the appropriate clothes color/sizes,shoe size,  etc. and then click the ‘Add to Cart” button. 2.After you have filled your cart and have checked the detai..read more